Privacy Policy

Effective Date: [10-01-2026]

Welcome to EXPRESS CARGO CONNECT COURIER. We are committed to protecting the privacy and security of our customers, website visitors, business partners, and anyone who uses our courier and logistics services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, request our services, or interact with us. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide reliable courier and logistics services, we may collect the following types of information:

Personal Information

We may collect information including:

  • Full name
  • Company name
  • Email address
  • Telephone number
  • Billing and delivery addresses
  • Pickup and recipient information
  • Payment details (processed securely through approved payment providers)
  • Government-issued identification where required by law

Shipment Information

To process deliveries, we may collect:

  • Package dimensions and weight
  • Shipment contents (where legally required)
  • Delivery instructions
  • Tracking information
  • Proof of delivery
  • Shipping history

Technical Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process courier and freight shipments
  • Arrange package pickup and delivery
  • Provide shipment tracking
  • Respond to customer enquiries
  • Generate quotations and invoices
  • Process payments
  • Improve our services
  • Maintain website security
  • Prevent fraud and unauthorized activities
  • Comply with legal and regulatory obligations
  • Send service-related updates and notifications
  • Provide customer support

We only collect information that is reasonably necessary to provide our services.

3. Sharing Your Information

EXPRESS CARGO CONNECT respects your privacy.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary with:

  • Delivery partners
  • Transportation providers
  • Customs authorities (for international shipments)
  • Payment processors
  • IT and cloud service providers
  • Professional advisers
  • Government or law enforcement agencies where required by law

Each third party is expected to protect your information and use it only for the purposes for which it was provided.

4. Data Security

Protecting customer information is one of our highest priorities.

We implement appropriate administrative, technical, and physical safeguards designed to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Theft
  • Alteration
  • Disclosure
  • Destruction

Although we use industry-standard security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

5. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

  • Remember user preferences
  • Improve website performance
  • Understand visitor behaviour
  • Enhance website functionality
  • Analyze website traffic

You may disable cookies through your browser settings, although some website features may not function correctly.

6. International Shipments

When shipping internationally, certain shipment information may be shared with customs authorities, border agencies, and logistics partners as required by applicable laws and regulations.

We only disclose information necessary for shipment processing and legal compliance.

7. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permitted
  • Object to certain processing activities
  • Withdraw consent where applicable
  • Request a copy of your information
  • Request restriction of processing in certain circumstances

To exercise these rights, please contact our customer support team using the contact information provided on our website.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Complete deliveries
  • Maintain shipment records
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements
  • Improve customer service

When information is no longer required, it is securely deleted or anonymized where appropriate.

9. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services such as payment gateways or shipment tracking providers.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those third parties before providing personal information.

10. Children’s Privacy

Our services are intended for individuals who are legally able to enter into contracts or for businesses. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate authorization, we will take reasonable steps to delete it.

11. Marketing Communications

If you subscribe to our newsletters or promotional communications, we may use your contact information to send updates about our services, offers, and company news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

12. Changes to This Privacy Policy

EXPRESS CARGO CONNECT may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

Any updates will be posted on this page along with the revised effective date. Continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.

EXPRESS CARGO CONNECT

Customer Support Team

Email: admin@expresscargoconnect.com

Phone: +61291889367

Address: Factory Street, Haymarket. NSW, 2000. Australia

Our Commitment to Privacy

At EXPRESS CARGO CONNECT, trust is the foundation of every delivery. We are committed to handling your personal information responsibly, maintaining transparency about our data practices, and continually improving the security of our systems. By choosing EXPRESS CARGO CONNECT, you can have confidence that your information is treated with care while we focus on delivering your shipments safely, efficiently, and professionally.