Terms and Conditions

Effective Date: 10-01-2025

Welcome to EXPRESS CARGO CONNECT. These Terms and Conditions (“Terms”) govern your use of our website and the courier, logistics, freight, and delivery services provided by EXPRESS CARGO CONNECT. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. Acceptance of Terms

By placing a shipment, requesting a quotation, creating an account, or using any service offered by EXPRESS CARGO CONNECT, you confirm that you have read, understood, and accepted these Terms and Conditions.

These Terms apply to all customers, businesses, website visitors, and anyone using our courier or logistics services.

2. Our Services

EXPRESS CARGO CONNECT provides a range of logistics and courier services, including but not limited to:

  • Domestic courier services
  • International shipping
  • Express parcel delivery
  • Air, sea, and road freight
  • Business logistics solutions
  • E-commerce delivery services
  • Package pickup and door-to-door delivery
  • Shipment tracking

Service availability may vary depending on destination, transportation routes, weather conditions, customs regulations, and other operational factors.

3. Customer Responsibilities

Customers are responsible for:

  • Providing accurate sender and recipient information.
  • Packaging items securely to prevent damage during transit.
  • Ensuring shipments comply with all applicable laws and regulations.
  • Declaring the correct contents and value of shipments where required.
  • Paying all applicable shipping charges, duties, taxes, and fees.
  • Ensuring that recipients are available to receive deliveries.

EXPRESS CARGO CONNECT reserves the right to refuse shipments that are improperly packaged, incorrectly declared, or prohibited by law.

4. Prohibited Items

Customers must not ship items that are illegal or restricted under applicable laws. Prohibited items may include:

  • Explosives and flammable materials
  • Illegal drugs and controlled substances
  • Firearms, ammunition, and weapons (unless permitted by law)
  • Hazardous chemicals
  • Counterfeit goods
  • Live animals (unless specifically authorized)
  • Perishable goods without approved packaging
  • Currency where prohibited
  • Any item restricted by local or international regulations

Customers remain solely responsible for ensuring their shipments comply with all applicable legal requirements.

5. Delivery Times

While EXPRESS CARGO CONNECT strives to deliver shipments within estimated delivery times, all delivery schedules are estimates only.

Delivery may be affected by:

  • Weather conditions
  • Customs inspections
  • Public holidays
  • Transportation delays
  • Security checks
  • Natural disasters
  • Government regulations
  • Events beyond our reasonable control

We are not liable for delays caused by circumstances outside our control.

6. Shipment Tracking

Tracking information is provided as a convenience to customers. While we make every effort to keep tracking information accurate and up to date, temporary delays or interruptions may occur due to system maintenance or operational factors.

7. Pricing and Payments

Shipping charges are based on factors such as:

  • Weight
  • Dimensions
  • Destination
  • Service level
  • Fuel surcharges
  • Customs requirements (where applicable)

Payment must be made according to the agreed terms before or at the time of shipment unless credit arrangements have been approved.

Additional charges may apply for:

  • Incorrect addresses
  • Returned shipments
  • Customs duties and taxes
  • Storage fees
  • Remote delivery locations
  • Special handling requests

8. Loss or Damage

EXPRESS CARGO CONNECT exercises reasonable care in handling all shipments.

If a shipment is lost or damaged, customers should notify us as soon as possible and provide all requested supporting documentation.

Compensation, where applicable, will be determined according to:

  • The declared shipment value
  • Applicable shipping agreements
  • Relevant laws and regulations
  • Any insurance purchased for the shipment

We are not responsible for losses resulting from inadequate packaging, prohibited items, incorrect shipment information, or circumstances beyond our reasonable control.

9. Insurance

Customers may choose to purchase shipment insurance for eligible goods.

Insurance coverage is subject to the insurer’s terms, conditions, exclusions, and claim procedures.

Failure to purchase optional insurance may limit available compensation for loss or damage.

10. Customs and International Shipments

International shipments may be subject to customs inspections, import duties, taxes, and regulatory requirements.

Customers are responsible for:

  • Providing accurate customs documentation
  • Paying applicable duties and taxes
  • Complying with import and export regulations
  • Ensuring shipments meet destination country requirements

EXPRESS CARGO CONNECT is not responsible for delays resulting from customs clearance procedures.

11. Website Use

Users agree to use our website only for lawful purposes.

You agree not to:

  • Attempt unauthorized access to our systems.
  • Upload harmful software or malicious code.
  • Interfere with website functionality.
  • Misrepresent shipment information.
  • Use the website for fraudulent activities.

We reserve the right to suspend or terminate access for users who violate these Terms.

12. Intellectual Property

All website content, including text, graphics, logos, images, icons, and trademarks, is the property of EXPRESS CARGO CONNECT or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without our prior written permission.

13. Limitation of Liability

To the fullest extent permitted by law, EXPRESS CARGO CONNECT shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our services.

Our liability for any shipment shall not exceed the amount permitted under applicable law or the limits stated in the applicable shipping agreement, unless otherwise required by law.

Nothing in these Terms limits liability where such limitation is prohibited by law.

14. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our services, you acknowledge that you have read and understood our Privacy Policy.

15. Changes to These Terms

EXPRESS CARGO CONNECT may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business operations.

Updated Terms will be posted on this page with a revised effective date. Continued use of our services after changes are published constitutes acceptance of the updated Terms.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where EXPRESS CARGO CONNECT operates, unless otherwise required by applicable law.

Any disputes arising from these Terms shall be resolved through the appropriate courts or dispute resolution procedures available under the applicable laws.

17. Contact Information

If you have any questions regarding these Terms and Conditions or our services, please contact us:

EXPRESS CARGO CONNECT

Customer Support

Email: admin@expresscargoconnect.com

Phone: +61291889367

Address: Factory Street, Haymarket. NSW, 2000. Australia

Final Statement

At EXPRESS CARGO CONNECT, we are committed to delivering reliable courier and logistics services with professionalism, transparency, and integrity. These Terms and Conditions are designed to establish clear expectations and protect both our customers and our business. We appreciate your trust and look forward to serving your shipping and logistics needs safely and efficiently.